Frequently Asked Questions
Everything you need to know about GSouSnow gear and services.
How do I determine the right size for my snow jacket or pants?
We provide a detailed size chart on every product page. Since our gear is designed for layering, we recommend measuring while wearing your base layers. If you are between sizes, we suggest sizing up for better mobility.
Are GSouSnow products fully waterproof?
Yes, our technical outerwear features specialized waterproof membranes and DWR (Durable Water Repellent) coatings, typically rated between 10k and 20k to keep you dry in heavy snow and wet conditions.
What is your return policy for winter gear?
We offer a 30-day return policy. Items must be in their original condition, unworn, with all tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How long does shipping take for international orders?
Standard international shipping typically takes 7-15 business days. Once your order is processed, you will receive a tracking number via email to monitor your gear's journey to your doorstep.
How should I wash and maintain my GSouSnow apparel?
To preserve the waterproof coating, machine wash on a cold, gentle cycle using technical garment cleaner. Do not use fabric softeners or bleach. Tumble dry on low heat to reactivate the DWR finish.
Do you offer a warranty on your products?
We stand by our quality. GSouSnow offers a 12-month warranty against manufacturing defects in materials and workmanship from the date of purchase.